Questions about Membership

• How do I reset my password?

  Can’t log in? No problem. Get in touch with our Helpdesk via the Submit a Question form. They’ll confirm your details and guide you through creating a new password.
• How do I become a member of Rewards for Thoughts?

  It's very easy. Simply fill in your details on our sign-up page. We'll send you a link to the application form so you are able to confirm your membership.
• Can I join Rewards for Thoughts if I live outside the United States?

  No, unfortunately membership of this online panel is open only to residents of the United States.

Questions about Surveys

• How often will I be asked to take surveys?

  We send out survey invitations on a regular basis, but cannot say who or when any member will receive invitations. This is because each survey is customized and based around the research goals for each individual client. Depending on your profile, we may ask you to complete surveys more or less often. For this reason, we ask you to keep your profile as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.
• Why are surveys conducted?

  Rewards for Thoughts conducts surveys because businesses, governments, public bodies, and similar organizations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.
• How long does an average survey take to complete?

  The number of questions varies from one survey to another. We try to keep surveys as short as possible, although we have to make sure the results are meaningful. In general a survey should take around 10 to 15 minutes to complete.
• Can you mail the surveys to me or conduct them over the phone?

  Unfortunately there is no other way to take part in these online surveys, you need to complete them over the Internet.

Questions about Privacy

• If I become a member of Rewards for Thoughts, will I receive e-mails advertising other products and services?

  No. We do not sell the personal information of our members and we will never try to sell you a product or service.
• Who can I talk to if I have any privacy concerns?

  Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the Rewards for Thoughts website.
• Why did I get an e-mail with a link to join Rewards for Thoughts if I didn't apply myself?

  It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to become a member of Rewards for Thoughts. It's also possible that someone has used your e-mail address without your permission. If you don't want to join, simply ignore the e-mail and the reminder that will be sent. Your details will not be included on our members' list and you will not be contacted again.
• Why do you need my personal information?

  Generally, personal information is used: (i) to communicate with you regarding Rewards for Thoughts membership and survey participation; (ii) to tailor survey opportunities to you; (iii) to comply with legal obligations, including, without limitation, complying with taxation requirements; (iv) to administer and manage our incentive programs and fulfill your requests for incentives; and (v) to update our records.